Seasonal Customer & Technical Support Agent

Job Description

Black Rocket is looking for someone to join our customer support team for seasonal summer classes on A.I., video game design, Unity 3D, app design, coding, ROBLOX, Minecraft, and more! Support agents will work primarily in the Black Rocket headquarters in New Jersey from May through August with 20 to 40 hours a week. 

**Must be comfortable working in a hybrid environment- remotely and in-person.  This position is considered primarily remote.  However, candidates must be based within traveling distance to Freehold, NJ, and willing to commute for in-person meetings, events and some shifts.** 

Training will be provided on various software and Black Rocket cultural expectations. Job responsibilities include answering customer questions via live chat, phone, and email support.  Customers include parents, students, teachers, and program directors. Agents will need to answer inquires regarding student projects, software, curricula, Black Rocket policies, and general summer camp support.

Our Company. Our Mission.

Are you passionate about Video Games, App Design, Coding, Esports, Robotics, or STEAM?

Join our cast of talented, creative people who care deeply about revolutionizing STEAM education for the next generation of game designers, programmers, web and app developers, engineers, tech leaders, and entrepreneurs. Black Rocket has partner locations throughout the United States and Canada with the main headquarters in the heart of downtown Freehold, New Jersey.

Culture and Benefits

Black Rocket is an established company with the culture of a startup. We work hard with a fast pace, but find time for fun. Perks include a laid back dress code, outdoor workspaces, a hybrid working environment, drone racing, TV and arcade lounge on site at HQ, and optional social events.

The Position

Black Rocket is looking for dynamic, adaptable, hard-working, and personable individuals to join our expanded Customer Support Team. The position is seasonal, but often seasonal employees are hired in full time roles. As a Customer Support Technician, you play a key role as the main point of contact for our customers.

You are responsible for executing our brand promise to provide EPIC CUSTOMER SUPPORT! This requires knowledge of Black Rocket’s courses and software, problem solving instructor and parent concerns, and technical troubleshooting. Agents will use email, live chat, and phone support as their primary methods of communication.

Online training begins in May and the primary position runs from the end of May through August from Freehold, NJ (remote work is available). To apply, see our website,  http://www.blackrocket.com/jobs/.

Experience and Skills

The Qualifications

• Experience with game & app development, Minecraft, CAD, and/or digital animation suites a major plus

• General proficiency in modern web browsers and Windows OS

• Outstanding written and oral communications skills

• Experience with databases and their basic functions

• Professional, service-oriented phone skills

• Prior experience with customer services and/or sales is not required, but is a plus

• Ability to remain calm and courteous in all situations

• Ability to work in a team with shared responsibilities and objectives

• Superior attention to detail

• Positive, personable, and outgoing personality

• Talent to establish and maintain multiple priorities concurrently

• Esports experience in casting or playing is valued 

Job Benefits

Support Agent pay rates vary depending on experience, years of service, and specialization.

The pay range is $15.50/hour to $20/hour.